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📄 Terms & Conditions

Last updated: July 21, 2025

These Terms & Conditions govern the use of services provided by Move Spain Visa, a fully remote visa advisory platform that assists non-EU nationals through the Spanish immigration process. By using our website or contracting our services, you agree to these terms.

1. Services Offered

Move Spain Visa provides personalized, non-legal support for foreigners seeking to obtain a Spanish visa or residency card (TIE). Our services include, but are not limited to:

  • Free 20-minute initial consultation.
  • Tailored checklist and timeline.
  • Document review and recommendations.
  • Follow-up after submission (including support for document requests or appeals if not legal in nature).
  • Referrals to licensed immigration lawyers if legal intervention is required.
  • Assistance with TIE procedures (if included in the package).

Clients are accompanied from the first consultation through visa approval and TIE issuance (if applicable). For detailed breakdowns, please consult our official guides.

Note: We are not liable for rejections caused by legal disqualifiers such as criminal records.

2. Booking & Payments

Services are contracted only after the initial consultation and confirmation. A service contract with complete details will be provided prior to any payment. Installment options may be available.

3. Use of Technology & Communication

We operate 100% online using Microsoft SharePoint, Teams, and Outlook. Email is used for general communication only. Sensitive documentation should not be sent via email. We are not responsible for any data breaches caused by email misuse.

4. Disclaimer of Liability

We do not offer legal or tax advice. Guidance is based on experience with Spanish administrative processes. Final decisions lie with the Spanish authorities.

5. Intellectual Property

All materials, guides, and web content are the intellectual property of Move Spain Visa and may not be copied or reused without permission.

6. Jurisdiction

These terms are governed by Spanish law. Any disputes will be handled by Spanish courts.

7. Withdrawal & Refund Policy

Clients may choose to withdraw from our services at any time. However, due to the personalized nature of our work, the following refund policy applies:

  • Before any work begins: You may request a full refund within 3 business days of payment, as long as no services have been rendered.
  • Once services have started: Refunds are generally not provided. Partial refunds may be considered in exceptional cases, based on how much work has been completed.
  • No refunds will be given: After the delivery of the checklist, timeline, or document review, or if rejection is due to issues beyond our control (e.g., criminal records, false information).

To request a cancellation or refund, email info@movespainvisa.com with your case reference.

8. Data Deletion Upon Cancellation

If you decide not to proceed with our services or withdraw after starting, all your personal data and files will be permanently deleted from our systems, in line with our Privacy Policy and GDPR standards.