đź“„ Terms & Conditions

Last updated: November 13, 2025

These Terms & Conditions govern the use of services provided by MOVE SPAIN VISA (hereinafter, ‘The Provider’), a commercial brand owned by the sole proprietor legally identified in the Legal Notice of this website. By using our website or contracting our services, you agree to these terms.

1. Services Offered

Move Spain Visa provides personalized, administrative and advisory support for foreigners seeking to obtain a Spanish visa or residency card (TIE). We are not licensed to practice law in any jurisdiction. Our services include, but are not limited to:

  • Free 30-minute initial eligibility assessment (focused on the Digital Nomad Visa, NLV, and Student Visas).
  • Personalized checklist and timeline.
  • Exhaustive document review and compliance verification for DNV, NLV, or Student Visas requirements.
  • Option to manage health insurance on the client’s behalf.
  • Option to manage sworn translations on the client’s behalf.
  • Administrative follow-up and management of document requirement notifications (reparos) from the Consulate or the UGE (Unidad de Grandes Empresas).
  • Immediate referral to licensed immigration lawyers in the event of a rejection or when legal intervention is required.
  • Assistance with TIE procedures (if included in the package).
  • Templates and guides.
  • Videocalls.

Clients are accompanied from the first consultation through visa approval and TIE issuance (if applicable).

Note: We are not liable for rejections caused by legal disqualifiers such as criminal records.

2. Booking & Payments

The contracting of our services is formalized through one of the following methods:

  • Direct Web Purchase: Initial payment made via our website or services page.
  • Following Free Consultation: Payment made via a direct payment link provided by our team.

In all cases, the service is considered formalized only once a first payment or deposit has been received.

Service Agreement and Formalization: The acceptance of these Terms & Conditions and the execution of a first payment constitute a binding service agreement. The detailed scope of work, including specific deliverables, the full price, and the payment plan (“Service Agreement”) will be delivered to the client immediately after the first payment. This agreement is considered accepted unless the client notifies us of their withdrawal within the legal 14-day cooling-off period.

Payment Methods: We accept payments via our secure payment gateway (third-party provider). Subsequent payments, invoice management, and installment plans are handled exclusively through our Client Portal. The availability of installment options will be specified in your Service Agreement.

Invoicing: Invoices are generated and uploaded to the Client Portal after each payment, in accordance with Spanish legislation.

Pricing Currency: All prices and payments are processed in Euros (€).

3. Use of Technology & Communication

3.1. Video Call Management and Appointments

  • Technology: All scheduled consultations and video calls will be conducted via Google Meet. It is the Client’s responsibility to ensure their equipment and network connection are adequate for the service. The Provider is not responsible for time lost due to technical issues on the Client’s end.
  • Missed Appointments and Rescheduling: If the Client fails to attend a scheduled appointment (a “no-show”), The Provider reserves the right to consider the service time or consultation fee forfeited, or to charge a rescheduling fee as detailed in the Client’s specific Service Agreement. The Client must notify The Provider of a need to reschedule with a minimum of 48 hours’ notice.
  • Recording Policy: The Client is expressly prohibited from recording any consultation, video call, or meeting with The Provider without the explicit, prior written consent of The Provider.

3.2. General Communication and Document Security

We operate 100% online using Google. Email is used for general communication only. All sensitive client documentation must be uploaded exclusively to the Client Portal. We are not responsible for any data breaches caused by email misuse or for sensitive information sent outside the designated Portal.

4. Disclaimer of Liability

4.1. No Guarantee of Visa Approval

The Client understands and accepts that MOVE SPAIN VISA provides advisory support, preparatory tools, and digital products (collectively, ‘The Services’) to assist in the documentation process. The use of any and all of our Services or products does not constitute a guarantee of successful visa or residency approval. The final decision rests solely with the Spanish immigration authorities (Consulate or UGE). By contracting our services or purchasing our products, the Client waives all rights to any claim against MOVE SPAIN VISA in the event of denial, delay, or any other adverse outcome in their immigration process.

We do not offer legal, tax, or financial advice. Our guidance on tax implications (such as the Beckham Law or the 183-day rule) is based on general information only. Clients must consult a licensed tax professional (asesor fiscal) or lawyer for definitive tax or legal counsel.

5. Intellectual Property

5.1. Digital Product License (Templates and Guides)

The purchase of any downloadable Digital Product (including, but not limited to, templates, guides, checklists, or e-books) grants the User a non-transferable, single-use license for their personal or internal business immigration process only. The User is expressly prohibited from re-selling, distributing, publishing, or sharing the Digital Product or its contents with any third party. Unauthorized reproduction or sharing constitutes a material breach of these Terms and an infringement of copyright laws, which may result in legal action and claims for damages.

All materials, guides, blog and web content are the intellectual property of Move Spain Visa and may not be copied, reproduced, or shared publicly without express written permission.

6. Jurisdiction

These terms are governed by Spanish law. Any disputes will be handled by Spanish courts.

7. Withdrawal & Refund Policy

Clients may withdraw from our services at any time. However, due to the personalized nature of our work and the immediate start of the service, our refund policy is governed by the legal 14-day right of withdrawal under Spanish law.

7.1. Right of Withdrawal (14 Days)

You have a period of 14 calendar days from the date of contract to exercise your right of withdrawal. To do so, you must notify us of your decision in writing.

7.2. Refund for Work Completed

By accepting our services, you expressly request that we begin working on your case immediately. If you exercise your right of withdrawal within the 14-day period, the refund amount will be proportional to the work we have completed on your case up to the time of your notification.

Once the service has started: Total refunds are not provided. A partial refund will be calculated based on the non-refundable milestone payments already completed. You will be charged for any non-refundable deliverables that have already been sent to you or completed by our team, including:

  • Onboarding and Personalized Checklist Delivery (corresponding to the first non-refundable payment).
  • Translation Strategy & Coordination: This includes the specialized analysis of the required translations for your file, coordination with our network of sworn translators (whether provided by us or used for quality control/verification), and the administrative management of this required documentation. This milestone is deemed completed once the strategy is delivered and/or the coordination process with the translation services has been initiated.
  • Document Dossier Finalization (corresponding to any final milestones completed).

The value of each milestone completed is non-refundable. We will only refund the amount corresponding to milestones that have not yet been initiated or completed at the time of your written withdrawal notification.

7.3. Exceptions to a Refund

No refunds will be given if the rejection of your visa or process is due to:

  • False or incorrect information you have provided to us.
  • Issues beyond our control, such as criminal records, entry bans to Spain, or any other legal circumstance that prevents your process.
  • Failure to submit required documents to Move Spain Visa within a reasonable timeframe, causing the official visa application deadline to be missed.
  • The service has already been fully completed and the documents (checklist, timeline, etc.) have been delivered in their entirety.
  • After 14 calendar days from the date of the contract, there is no right to a refund.

7.4. How to Request a Refund

To request a cancellation or refund, email info@movespainvisa.com with your full name and login name at the client portal.

8. Data Retention and Deletion Upon Cancellation

Case File Data: Upon cancellation of the service (before or after completion), we will delete all sensitive immigration documentation (passports, medical certificates, etc.) from the Client Portal within a maximum of 30 days.

Mandatory Retention (Fiscal and Service Records): We will retain contact data, invoices, and communication records related to the service provision for a period of 4 years to comply with our tax, legal, and auditing obligations under Spanish law.

Once this legal period has concluded, your data will be permanently deleted.

Please also review our Privacy Policy, which governs our data processing practices.