📄 Terms & Conditions

Last updated: March 18, 2026

These Terms & Conditions govern the use of services provided by MOVE SPAIN VISA (hereinafter, ‘The Provider’), a commercial brand owned by the sole proprietor legally identified in the Legal Notice of this website. By using our website or contracting our services, you agree to these terms.

1. Services Offered

Move Spain Visa provides personalised administrative and advisory support for non-EU nationals seeking to obtain a Spanish visa or residency card (TIE). We are not licensed to practice law in any jurisdiction. Our services are advisory and administrative in nature and do not constitute legal, tax, or financial advice.

1.1. Visa and Residency Services

We provide support for the following procedures:

• Digital Nomad Visa (DNV)
• Non-Lucrative Visa (NLV)
• Student Visa
• Residency Card (TIE) — as a standalone service or combined with any of the above.

Support includes, but is not limited to: eligibility assessment, personalised checklist and timeline, document review and compliance verification, health insurance coordination, sworn translation coordination, administrative follow-up with the Consulate or UGE (Unidad de Grandes Empresas), and management of document requirement notifications (requerimientos).

1.2. Service Tiers

Services are offered under two plans — Basic and Premium — the scope and price of which are detailed on our Services page and confirmed in each Client’s Service Agreement. Both plans may include optional add-ons as specified at the time of contracting.

In the event of a visa rejection or when legal intervention is required, the Client will be referred immediately to a licensed immigration lawyer. Move Spain Visa assumes no liability for outcomes following such referral.

Note: Move Spain Visa is not liable for rejections caused by legal disqualifiers beyond our control, including but not limited to criminal records, entry bans, or misrepresentation by the Client.

Premium Plan “Unlimited Calls” Terms:

• Client MUST specify call purpose when scheduling via Client Portal.
• Move Spain Visa reserves right to decline calls that can be resolved via:
  • Email/Portal message (3.3 response times apply).
  • Brief phone call (<15 min, non-complex).
• Declinable examples:
  • Status updates (“how’s my case?”).
  • Previously answered questions.
  • General immigration advice that could be answered via email or via our guides (not case-specific).

1.3. Partner Professional Sessions

The Premium Plan includes one complimentary introductory session with either a partner tax advisor or a partner immigration lawyer, at the Client’s choice — not both. This session is coordinated by Move Spain Visa on the Client’s behalf and is subject to the partner professional’s availability. Move Spain Visa acts solely as a coordination intermediary and assumes no liability for the scheduling timeline, content, or outcome of the session.

By accepting these Terms, the Client acknowledges and agrees that a Move Spain Visa representative will be present at the session for case coordination purposes. The representative’s role is limited to introducing both parties and will not participate in the professional consultation itself.

Additional sessions with partner professionals are available at the partner’s own rates and are booked and paid directly through the Client Portal. Move Spain Visa does not charge for these additional sessions and assumes no liability for the advice provided therein.

1.4. Client Cooperation and Document Submission

The timely progress of the Client’s case depends on active cooperation from the Client. Where documents must be obtained from third-party authorities (such as criminal background certificates from foreign jurisdictions), the Client is responsible for initiating and actively pursuing these requests. The Client agrees to keep the Provider informed of the status of any pending documents and to notify the Provider promptly of any delays or obstacles encountered. Failure to communicate document status for a period exceeding 21 calendar days, without prior notice to the Provider, may result in the case being paused until communication is re-established.

2. Booking & Payments

The contracting of our services is formalized through one of the following methods:

• Direct Web Purchase: Initial payment made via our website or services page.
• Following Free Consultation: Payment made via a direct payment link provided by our team.

In all cases, the service is considered formalized only once a first payment or deposit has been received.

Service Agreement and Formalization: The detailed scope of work, including specific deliverables, the full price, and the payment plan (“Service Agreement”) will be delivered to the Client prior to the first payment via a secure link. The acceptance of these Terms & Conditions and the execution of a first payment constitute a binding service agreement. This agreement is considered accepted unless the Client notifies us of their withdrawal within the legal 14-day cooling-off period. Upon receipt of the first payment, the Client will be granted access to the Client Portal.

Payment Methods: We accept payments via our secure payment gateway (third-party provider). Subsequent payments, invoice management, and installment plans are handled exclusively through our Client Portal. The availability of installment options will be specified in your Service Agreement.

Invoicing: Invoices are generated and uploaded to the Client Portal after each payment, in accordance with Spanish legislation.

Pricing Currency: All prices and payments are processed in Euros (€).

Email Marketing Communications: By subscribing to our mailing list, you consent to receiving informational and promotional emails managed through MailerLite. You may unsubscribe at any time by clicking the unsubscribe link included in every email.

3. Use of Technology & Communication

3.1. Video Call Management and Appointments

• Technology: All scheduled consultations and video calls will be conducted via Google Meet. It is the Client’s responsibility to ensure their equipment and network connection are adequate for the service. The Provider is not responsible for time lost due to technical issues on the Client’s end.
• Missed Appointments and Rescheduling: The Client may reschedule up to 2 times with a minimum of 48 hours’ notice. If the onboarding call has not taken place within 30 days of the first payment, the case will be paused. A reactivation fee of €75 will apply to resume the service.
• Recording Policy: The Client is expressly prohibited from recording any consultation, video call, or meeting with The Provider without the explicit, prior written consent of The Provider.
• Third Parties Prohibited: Only the contracted Client may attend consultations. Third parties (family, friends, other advisors) are expressly prohibited without prior written consent.

3.2. General Communication and Document Security

We operate 100% online using secure Client Portal. Email is used for general communication only.

MANDATORY: All sensitive client documentation MUST be uploaded exclusively to the Client Portal.

Client Responsibility – NO LIABILITY:

Move Spain Visa is NOT responsible for;

• Data breaches from documents sent via email/WhatsApp/other channels.
• Security incidents from Client misuse of communication channels.
• Loss/theft of information sent outside designated secure Portal.
• CLIENT ACKNOWLEDGES: Use of unauthorized channels (WhatsApp, personal email) is at Client’s sole risk.

3.3. Response Times

The Provider will respond to client messages sent via email or the Client Portal within 4 business days. This applies during standard working days (Monday to Friday, excluding Spanish public holidays). Messages received outside business hours will be addressed within the next available business day. The Provider is not liable for delays caused by third-party platforms or technical issues outside its control.

3.4. Provider Availability

The Provider will notify clients of any planned periods of limited availability (such as holidays or leave) with a minimum of 7 calendar days’ notice via the Client Portal or email. During such periods, response times may be extended accordingly. Any impact on the client’s timeline will be communicated as soon as reasonably possible.

3.5. Sensitive Documents & Third-Party Processing

Client authorizes Move Spain Visa to receive, review, and coordinate processing of sensitive documents (criminal records, medical certificates, passports, and the rest of documents needed) necessary for visa applications.

Third-party sharing (required by authorities):

• Sworn translators (intérpretes jurados oficiales).
• Health insurance providers (compliance verification).
• Official authorities (Consulate/UGE submissions).
• Other third parties needed with the sole purpose of getting the visa approved and comply with authorities.

Move Spain Visa uses:

• Secure Client Portal for document upload.
• Encrypted transfer links for third parties and client shares.

Client acknowledges:

• Documents may contain sensitive personal data.
• Processing by qualified third parties is standard procedure.
• Move Spain Visa selects reputable, compliant providers only.
• Not liable for third-party processors’ independent actions once documents transferred securely.

Security Warning: Documents sent outside Client Portal (WhatsApp/email) are Client’s sole responsibility. Move Spain Visa assumes ZERO liability for security incidents resulting from improper transmission methods.

4. Disclaimer of Liability

4.1. No Guarantee of Visa Approval

The Client understands and accepts that MOVE SPAIN VISA provides advisory support, preparatory tools, and digital products (collectively, ‘The Services’) to assist in the documentation process. The use of any and all of our Services or products does not constitute a guarantee of successful visa or residency approval. The final decision rests solely with the Spanish immigration authorities (Consulate or UGE). By contracting our services or purchasing our products, the Client waives all rights to any claim against MOVE SPAIN VISA in the event of denial, delay, or any other adverse outcome in their immigration process.

We do not offer legal, tax, or financial advice. Our guidance on tax implications (such as the Beckham Law or the 183-day rule) is based on general information only. Clients must consult a licensed tax professional (asesor fiscal) or lawyer for definitive tax or legal counsel.

5. Intellectual Property

5.1. Digital Product License (Templates and Guides)

The purchase of any downloadable Digital Product (including, but not limited to, templates, guides, checklists, or e-books) grants the User a non-transferable, single-use license for their personal or internal business immigration process only. The User is expressly prohibited from re-selling, distributing, publishing, or sharing the Digital Product or its contents with any third party. Unauthorized reproduction or sharing constitutes a material breach of these Terms and an infringement of copyright laws, which may result in legal action and claims for damages.

All materials, guides, blog and web content are the intellectual property of Move Spain Visa and may not be copied, reproduced, or shared publicly without express written permission.

Templates: Templates provided by Move Spain Visa are prepared based on current requirements at the time of publication. However, requirements from the UGE, Consulates, or any other Spanish authority are subject to change without notice. Move Spain Visa assumes no liability for rejections or adverse outcomes resulting from changes in requirements after the template was issued, or from modifications made by the client to the original template.

Guides: The information contained in our guides is provided for informational purposes only. Move Spain Visa assumes no liability for any outcome resulting from the use of these materials, including but not limited to delays, errors, or rejections arising from following the steps outlined therein. Procedures described in our guides (such as obtaining a digital certificate, registering a Spanish mobile number, or any other administrative process) are subject to change by the relevant authorities without notice.

6. Jurisdiction

These terms are governed by Spanish law. Any disputes will be handled by Spanish courts.

7. Withdrawal & Refund Policy

Clients may withdraw from our services at any time. However, due to the personalized nature of our work and the immediate start of the service, our refund policy is governed by the legal 14-day right of withdrawal under Spanish law.

7.1. Right of Withdrawal (14 Days)

You have a period of 14 calendar days from the date of contract to exercise your right of withdrawal. To do so, you must notify us of your decision in writing.

7.2. Refund for Work Completed

By accepting our services, you expressly request that we begin working on your case immediately. If you exercise your right of withdrawal within the 14-day period, the refund amount will be proportional to the work we have completed on your case up to the time of your notification.

Once the service has started: Total refunds are not provided. A partial refund will be calculated based on the non-refundable milestone payments already completed. You will be charged for any non-refundable deliverables that have already been sent to you or completed by our team, including:

• Onboarding and Personalized Checklist Delivery (corresponding to the first non-refundable payment).
• Translation Strategy & Coordination: This includes the specialized analysis of the required translations for your file, coordination with our network of sworn translators (whether provided by us or used for quality control/verification), and the administrative management of this required documentation. This milestone is deemed completed once the strategy is delivered and/or the coordination process with the translation services has been initiated.
• Document Dossier Finalization (corresponding to any final milestones completed).

The value of each milestone completed is non-refundable. We will only refund the amount corresponding to milestones that have not yet been initiated or completed at the time of your written withdrawal notification.

7.3. Exceptions to a Refund

No refunds will be given if the rejection of your visa or process is due to:

• False or incorrect information you have provided to us.
• Issues beyond our control, such as criminal records, entry bans to Spain, or any other legal circumstance that prevents your process.
• Failure to submit required documents to Move Spain Visa within a reasonable timeframe, causing the official visa application deadline to be missed.
• The service has already been fully completed and the documents (checklist, timeline, etc.) have been delivered in their entirety.
• After 14 calendar days from the date of the contract, there is no right to a refund.

7.4. How to Request a Refund

To request a cancellation or refund, email info@movespainvisa.com with your full name and login name at the client portal.

8. Data Retention and Deletion Upon Cancellation

Case File Data: Upon cancellation of the service (before or after completion), we will delete all sensitive immigration documentation (passports, medical certificates, etc.) from the Client Portal within a maximum of 30 days.

Mandatory Retention (Fiscal and Service Records): We will retain contact data, invoices, and communication records related to the service provision for a period of 4 years to comply with our tax, legal, and auditing obligations under Spanish law.

Once this legal period has concluded, your data will be permanently deleted.

Please also review our Privacy Policy, which governs our data processing practices.

9. Service Scope and Language

9.1. Scope of Service

The services provided are limited to those specified in the Client’s Service Agreement. Any requests beyond the agreed scope (including but not limited to additional visa types, NIE procedures not included in the package, or additional advisory sessions) will be assessed individually and may be subject to additional fees, which will be communicated to the Client in advance.

9.2. Service Language

Move Spain Visa provides its services in English and Spanish. All official communications, documents, and portal content will be issued in one or both of these languages. The Provider is not obligated to provide services in any other language.

9.3. Changes in Requirements

If Spanish authorities modify visa/residency requirements after service commencement, Move Spain Visa will adapt services within the original scope at no extra cost.

Material changes requiring substantially different work may necessitate a revised Service Agreement and pricing, subject to Client approval.

Timeline Impact Disclaimer: Move Spain Visa is not responsible for delays to the Client’s timeline resulting from regulatory changes, authority processing delays, or system unavailability.